Adding Value to the Policyholder Claim Experience
Originally broadcasted on November 17, 2009
The insurance industry has become more competitive than ever before and differentiating your service in how you handle claims can increase policyholder retention. Well managed contractor programs combined with the latest technology to track indemnity impact and performance results can be a difference maker in your claims strategy. It is possible to increase customer satisfaction and policyholder retention, while also reducing claim expense and managing for accurate property loss estimating.
Hear directly from insurance executives who are focused on providing industry leading customer service in the claims experience and how contractor programs can be a strategic advantage for you in the future. Also hear how technology can be utilized to measure virtually all key milestone activity in the claim experience along with various other key performance data that can assist in the underwriting, claim, or risk management business.
Featured speakers:
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Presented by:
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Larry Thomas
Senior Vice President
Crawford Contractor Connection
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Tim Bowen
Director
MetLife Auto & Home, National Homeowner Team
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Jim Loveland
President and CEO
Xactware, Inc.
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What you will learn:
- Policyholder retention is important and the claim experience is the one touch point that leaves the impression with the customer as to how valuable their insurance company can be to them at the time of need
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Claims managers, Risk managers, agents, brokers, underwriters, claims teams, executives can discover innovative solution to Contractor Managed repair that adds value to policyholder claim experience
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Executives will learn how technology today can be used to measure all facets of performance management for contractor program and adjuster claims handling for performance matrix
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Empowers all levels of the organization to evaluate how a properly administered contractor program can add value and reduce adjustment allocated expense through proven process
Register now for this on-demand web seminar!